FAQ

Must knows,

Each candle is one of a kind as it is hand-poured using 100% soy wax. So some frosting, air bubbles and minor imperfections may be expected along with a slight difference of colour in each candle.

Some cross contamination of fragrances may occur, this includes our un-fragranced candles.

If there is a candle you are wanting in a different colour or that is out of stock, please drop us a message as we can make candles on demand.

What wax do you use?

We use 100% biodegradable soy wax for all of our candles and wax melts.

Are your product cruelty free?

All of our products are cruelty free, along with being vegan friendly.

Are you CLP compliant?

Yes, all of our candles and wax melts come with the legally required warning labels.

Something is wrong with my order, what do I do?

If there are any ever issues with your order, please contact us via the contact page and we will happily resolve this!

What is your customer support response time?

We aim to get back to all emails in 1 working day, however in busier periods, we ask to allow 3 working days for a response.

When will I get my shipment?

We ship all orders within 1-2 working days, with RoyalMail.

In busier periods, such as Black Friday, please allow 3 working days for dispatch. 

Do you ship outside the U.K?

Not at the moment, please keep an eye out for any updates.

Candle Safety

Whilst our candles are made for mainly decor, if you decide to light them, always make sure candles are away from anything flammable.

Keep candles out of the reach of children and pets.

Never burn a candle on or near anything that can catch fire.

Never leave a burning candle unattended.

Never burn a candle on or near anything that can catch fire.

Keep your candle wick trimmed to 1/4 at all times.

 

We hope you enjoy your candles just as much as we enjoyed making them!