Terms and Conditions

Welcome to The Happy Candle Collective! By accessing and using our website, you agree to comply with the following terms and conditions:

1. General Information
The Happy Candle Collective
Email: thehappycandlecollective@gmail.com
Address: 248 The Quays, Manchester, M50 3SF
2. Product Descriptions
Our candles are carefully crafted with love and attention to detail. Each product description on our website provides a comprehensive overview of the fragrance, size, and burning time of our candles. Please refer to the individual product pages for more information.
3. Pricing and Payment
All prices are listed in GBP and include applicable taxes. Shipping fees will be calculated at checkout. We accept various payment methods, including credit/debit cards. Please ensure that the payment details provided are accurate and up to date.
4. Shipping and Delivery
We strive to get your candles to you as quickly as possible. Orders will be processed and shipped within 1-2 working days. During busier periods, please allow up to 3 days for processing. We ship all orders with Royal Mail, and each shipment is fully tracked for your peace of mind.
5. Returns and Exchanges
At the moment, we do not accept returns. If you have any issues with your order, please contact us as soon as possible and we will be happy to help with this.
6. Intellectual Property
All content on our website, including images, logos, and text, is protected by copyright. Any unauthorized use or reproduction is strictly prohibited.
7. Privacy and Data Protection
We value your privacy and handle your personal information with utmost care. We will not share your information with third parties without your consent. For more details, please refer to our Privacy Policy.
8. Limitation of Liability
While we strive to provide high-quality products, The Happy Candle Collective is not liable for any damages or losses incurred while using our candles, unless caused by a defect or negligence on our part.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from the use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Third-Party Content
Our website may contain links to third-party websites or services that are not owned or controlled by The Happy Candle Collective. We do not have control over the content, privacy policies, or practices of any third-party websites or services. Therefore, we cannot be held responsible for examining or evaluating the content or accuracy of these third-party websites or services. We encourage you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
11. Errors, Inaccuracies, and Omissions
While we strive to provide accurate and up-to-date information on our website, there may be instances where errors, inaccuracies, or omissions occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice. We apologize for any inconvenience caused and appreciate your understanding.
12. Prohibited Uses
We want to maintain a safe and positive environment for all users of our website. Therefore, the following activities are strictly prohibited:
- Engaging in any illegal activities or promoting illegal content.
- Harassment, bullying, or any form of harmful behavior towards others.
- Sharing or promoting explicit or adult content.
- Violating intellectual property rights, including copyright infringement.
- Promoting or selling counterfeit goods.
- Engaging in fraudulent or deceptive activities.
13. Accuracy, Completeness, and Timeliness of Information:
We strive to provide you with accurate, complete, and up-to-date information on our website. However, please keep in mind that there may be occasional errors or omissions. It is important to verify the information before making any decisions or taking action based on it. If you come across any inaccuracies or have concerns, please reach out to us. We value your feedback and will work to address any issues promptly.
14. Accuracy of Billing and Account Information:
It is your responsibility to provide accurate and up-to-date billing and account information. Please ensure that the information you provide, such as your name, address, and payment details, is correct and current. Any inaccuracies may result in issues with billing or account management. If you need to update your billing or account information, please do so promptly to avoid any disruptions.
15. Changes to Terms of Service:
We may occasionally make changes or updates to our terms of service. Any modifications will be effective immediately upon posting. It is your responsibility to review the terms regularly to stay informed about any changes. By continuing to use our website or services after any modifications, you agree to be bound by the updated terms. If you do not agree with the changes, please discontinue using our website and services.
Gift Card Terms and Conditions:

1. Our e-gift cards are sent via email and are valid for a period of 12 months from the date of purchase.
2. Please note that the validity of the e-gift cards cannot be extended beyond the initial 12-month period.
3. The e-gift cards can only be redeemed within the specified 12-month validity period.
4. After the expiration date, the e-gift cards will no longer be valid for use, and any remaining balance will be forfeited.
5. It is the responsibility of the gift card recipient to ensure the timely use of the e-gift card within the specified validity period.
6. The e-gift cards are non-transferable and cannot be exchanged for cash or other forms of payment.
7. Any unauthorized reproduction or alteration of the e-gift cards is strictly prohibited.
8. Please note that all purchases of e-gift cards are non-refundable once the transaction is completed.
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9. All gift cards are excluded from discounts and promotional offers. They cannot be combined with any other offers or promotions.